ATHERAC’s Personal Data Processing Policy
As part of its business activities, ATHERAC Real Estate Agency collects personal data from its clients.
All operations involving your personal data are, and will be, carried out in strict compliance with the applicable regulations, in particular Law No. 78-17 of January 6, 1978 on Information Technology, Data Files and Civil Liberties, as amended, and its implementing decrees.
ATHERAC collects your personal data exclusively and directly from the information you provide through your interactions and requests. You therefore declare that the information you have provided is accurate, complete, and up to date, and you agree to modify, correct, and update it if necessary.
Your personal data will be used solely for the following purposes:
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Managing and improving our administrative and technical processes, as well as all communication methods and channels, to ensure the proper dissemination of information to you — our valued Clients, Owners, and Co-owners.
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Creating a database specifically for our real estate sales activity. This allows us to send you resale opportunities in your area and to offer free property valuations.
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For the rental sector: fulfilling rental contracts, creating a user account, providing access to contract-related documents via your personal space, and fulfilling legal obligations such as collecting the police form (Decree No. 2015-1002 of August 18, 2015). We may also send you information and offers to help you take full advantage of the services and benefits available through ATHERAC.
The personal data you provide, directly and/or indirectly, will be used solely by ATHERAC and will never be shared with third parties.
The personal data of Owners and Co-owners will be kept for the duration of the Property Management Contract or Rental Mandate, including any renewals, plus applicable legal retention periods. If a new property manager is appointed by the co-owners' general assembly, this data will be transferred to the new administrator.
ATHERAC is committed to taking all necessary measures to ensure the security and confidentiality of your personal data, particularly to prevent unauthorized access, damage, or deletion.
In accordance with Articles 39 and following of Law No. 78-17 of January 6, 1978 (as amended), you have the right to access your personal data, as well as to request correction or deletion of any incomplete or inaccurate data.
You may exercise your rights by contacting us:
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By email: syndic@atherac-laclusaz.com
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By mail: Agence ATHERAC – 202 Route des Grandes Alpes – 74220 LA CLUSAZ – France
Each Client, Owner, and Co-owner also has the right to object to the processing of their personal data, provided they can justify a legitimate interest.
Please note that each recipient acknowledges and accepts ATHERAC’s Personal Data Processing Policy as part of the agency’s real estate activities only.
You may withdraw your consent for ATHERAC to use your personal data for real estate purposes at any time by simply sending us a written request by email or post.
Consumer dispute mediation mechanism
In accordance with Articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, in the event of any contractual dispute relating to the performance of a sale or service contract that could not be resolved through a prior complaint to our customer service, the consumer may resort to mediation free of charge.
The consumer may contact the Association Nationale des Médiateurs (ANM):
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By mail: 62 rue Tiquetonne, 75002 PARIS, France
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Or by filling out the online contact form at: www.anm-conso.com