1. Data Controller
The data controller is:
Agence ATHERAC – 202 Route des Grandes Alpes – 74220 La Clusaz, France
Contact: syndic@atherac-laclusaz.com
2. Data Collected
We collect your personal data in the following situations:
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Contact forms (information requests, property valuation, change of syndic, various requests)
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Vacation rental booking requests, booking options, and confirmed reservations
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Creation and management of your client account
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Syndic extranet
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Contractual relationships (rental mandate, syndic contract, transfer of ownership, sales agreements, etc.)
3. Purpose of Processing
Your data is used solely for:
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Managing your requests and contracts (sales, vacation rentals, syndic)
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Fulfilling our legal obligations
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Client communication and support: sending practical information related to your file, your stay, or your condominium
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Occasional marketing communications: unless you object, your data may also be used to occasionally inform you about services related to our activities in syndic, vacation rentals, and real estate sales
4. Legal Basis for Processing
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Performance of a contract (reservation, mandate, syndic contract)
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Compliance with a legal obligation
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Legitimate interest of ATHERAC Agency in ensuring client and prospect follow-up
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Your consent, where required (e.g. newsletter subscription)
5. Data Recipients
Your personal data is used exclusively by ATHERAC Agency.
It is never shared with unauthorized third parties.
In the event of a change of syndic, the data of co-owners will be transferred to the successor in accordance with the law.
6. Data Retention
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Client data: retained for the duration of the contractual relationship, plus applicable legal limitation periods.
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Prospect data: retained for 3 years after the last contact.
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Vacation rental data: retained for the duration of the stay, plus applicable legal obligations.
7. Security and Confidentiality
We implement appropriate technical and organizational measures to protect your data from loss, alteration, unauthorized access, or disclosure.
8. Your Rights
In accordance with the GDPR and the French Data Protection Act (“Informatique et Libertés”):
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You have the right to access, rectify, erase, restrict, and object to the processing of your personal data.
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You also have the right to data portability.
To exercise your rights:
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By email: syndic@atherac-laclusaz.com
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By mail: Agence ATHERAC – 202 Route des Grandes Alpes – 74220 La Clusaz, France
You also have the right to lodge a complaint with the CNIL (French Data Protection Authority).
9. Opting Out of Marketing
You may opt out of receiving our marketing communications at any time by contacting us via email or post.